CharmsWorld is a trading name of IKVENTURE STORE LTD. We operate the website ikventure.com. We're here to help! If you have any questions, concerns, or need assistance with your order, please don't hesitate to get in touch.
Contact Us
- Email: contact@ikventure.com
- Phone: +447428335284
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
- Address: 96A Tolworth Broadway, Surbiton, Surrey, KT6 7JD, United Kingdom
Have a question? Contact us here and we'll get back to you within 1–2 business days.
How Can We Help?
Order Issues
If there's a problem with your order — wrong item, damaged goods, or missing parcel — contact us within 7 days of your expected delivery date with your order number and photos if applicable.
Returns & Refunds
Please review our Refund Policy before reaching out. We accept returns within 30 days of delivery for unused items in original condition.
Tracking Your Order
Once dispatched, you'll receive a tracking number by email. You can also visit our Order Tracking page to check your delivery status.
General Enquiries
For anything else — product questions, wholesale enquiries, or feedback — we'd love to hear from you.