Orders & Shipping
How long does delivery take?
Shipping typically takes 12-15 business days depending on your location.
Do you ship worldwide?
Yes! We ship to most countries worldwide.
How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with your tracking number. Use it on our tracking page or the carrier's website.
Products
What materials are your charms made from?
Our charms are crafted from high-quality materials including alloys, gold-plated alloys, and enamel finishes. Each product listing includes full material details.
Are your charms compatible with major bracelet brands?
Many of our charms are designed to be compatible with popular charm bracelet systems. Please check the individual product description for compatibility details.
Can I customise my order?
We offer a range of styles and variants. Check each product page for available options.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Please contact us to initiate a return.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or refund promptly.
Payments
What payment methods do you accept?
We accept all major credit/debit cards and other payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure, encrypted payment system.
Contact
How do I get in touch?
You can reach us via our Contact page or by emailing us directly. We aim to respond within 1–2 business days.