Shipping policy

Last updated: August 2026

CharmsWorld is a trading name of IKVENTURE STORE LTD. We operate the website ikventure.com. Thank you for shopping with CharmsWorld. Below you'll find everything you need to know about how we ship your orders.

WHERE WE SHIP

We ship worldwide to all countries.

SHIPPING COSTS

We offer free shipping on all orders — no minimum spend required, no hidden fees.

ORDER PROCESSING & SHIPPING TIME

All orders are processed and dispatched within 2–3 business days (Monday to Friday, excluding public holidays) of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

You will receive an email confirmation once your order is placed, and a second notification with tracking information once dispatched.

TRANSIT TIME

Once your order has been dispatched, the transit time to delivery is 10–12 business days (Monday to Friday, excluding public holidays) for both UK and international destinations.

Estimated total timeframe from order to delivery: 12–15 business days.

Please note these are estimated timeframes and may be affected by:

  • Customs and import processing in the destination country
  • Public holidays in the origin or destination country
  • Carrier delays outside our control

If your order has not arrived within 20 business days of dispatch, please contact us and we will investigate promptly.

ORDER TRACKING

A tracking number will be provided for every order. Once dispatched, you will receive an email with your tracking details. You can also track your order at any time via our Order Tracking page: https://ikventure.com/pages/order-tracking

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not covered by CharmsWorld. We recommend checking with your local customs office before placing your order.

LOST OR DAMAGED ORDERS

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with your order number and a description of the issue. We will work with you to resolve it as quickly as possible.

INCORRECT ADDRESS

Please ensure your shipping address is correct at the time of placing your order. CharmsWorld is not responsible for orders delivered to an incorrect address provided by the customer. Contact us immediately if you notice an error and we will do our best to amend it before dispatch.

CANCELLATIONS 

You may cancel your order within 24 hours of placing it by contacting us at contact@ikventure.com  After 24 hours, your order may already be in processing and cancellation cannot be guaranteed. Once your order has been dispatched, it can no longer be cancelled

CONTACT US

For any questions about your shipment or delivery, please reach out to us — we're happy to help: